Refund policy

Returns

Our return policy lasts 5 working days from the date of purchase. Unfortunately, if more than 5 working days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return or exchange, your item must:

Be unused and in the same condition as received
Be in its original packaging
Be accompanied by proof of purchase or receipt

Coffee Products

Due to the nature of fresh roasted coffee, we cannot accept returns or exchanges on coffee products that have been opened, used, or consumed unless:

The product has a quality issue
The incorrect product was supplied

Any item that is not in its original condition, is damaged, or has missing parts for reasons not caused by Bean Scene Around may be assessed on a case-by-case basis. We reserve the right to approve or decline any return or exchange request at our discretion.

Shipping and handling costs associated with returns are the responsibility of the customer unless the return is due to an error on our part.

Refunds

Once your returned item has been received and inspected, we will notify you by email that we have received your returned item.

We will also inform you whether your refund request has been approved or rejected.

If approved, your refund will be processed and applied to your original payment method within the applicable processing timeframe.

Late or Missing Refunds

If you have not yet received your refund:

Check your bank account again.
Contact your credit card provider or payment service, as processing times may vary.
Contact your bank, as refunds can sometimes take additional time to appear.

If you have completed these steps and still have not received your refund, please contact us at:

Email: beanscenearoundwarragul@gmail.com

Exchanges

We only replace items if they are:

Defective
Damaged
Incorrectly supplied

To request an exchange, please contact us at:

Email: beanscenearoundwarragul@gmail.com

Please include your proof of purchase and details of the issue when contacting us.

Change of Mind

We do not offer refunds or returns for change-of-mind purchases on:

Fresh coffee beans
Ground coffee
Opened food products
Customised or specially prepared orders

We encourage customers to choose their products carefully. If you need assistance selecting the right coffee, our team is always happy to help before you make a purchase.

Return Shipping

Please contact us before returning any product.

Bean Scene Around
Email: beanscenearoundwarragul@gmail.com

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or faulty.

Shipping cost reimbursements are reviewed on a case-by-case basis.

Please note that return delivery times may vary depending on your location and shipping provider.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us: